THERAPEUTIC COMMUNICATION

ABC Of Therapeutic Communication

Accepting
Broad opening
Clarifying
Demonstrate unconditional positive regard
Exploring
Focusing
General leads
Here and now behavior
Informing
Jargon, figure of speech avoided
Keep respect
Listen to what the person is saying
Master active listening
Never advise
Opening leads
Present reality
Questions not answerable by yes or no
Reflecting
Sharing of observation
Trust
Using silence
Validating
What is said is more important than why is it said
eXplore alternatives rather than answers of solutions
You are interested to listen
Zest-up, show interest


I hope this helps in your psychiatric nursing class....